Petition to scrap update hits 1 million votes

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A Snap spokesperson told CNBC that “updates as big as this one can take a little getting used to, but we hope the community will enjoy it once they settle in.”

Some studies have suggested that the Snapchat redesign is pushing people to Facebook-owned Instagram, which has a rival product called “Stories.”

In 2017, Snapchat struggled with growing its user base thanks to stiff competition from Instagram. Many analysts had blamed the design of the app.

Spiegel said on the recent earnings call that the initial response to the app update had been positive.

“While we are still very early in the roll-out, we are optimistic about the potential to unlock additional growth with the redesign of our application,” the Snap CEO said. “As expected, it will take time for our community to get used to the changes, but overall, we are pleased with the initial results and will be making the redesign available to our entire community in Q1.

“There is a lot of work ahead as we optimize the updated application, but our early observations support the thesis behind the new architecture and the many growth opportunities that it provides.”

Snap’s recent efforts to grow its business appear to be paying off. The company’s reported revenues and user growth surpassed Wall Street’s expectations in the fourth quarter of 2017. Shares of Snap are up over 33 percent year-to-date.

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