Marriott hack: Hotel admits FIVE MILLION guests’ passport numbers at risk | World | News

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The global hotel chain discovered a total of 5.25million unencrypted passport numbers were obtained. A further 20.3million encrypted passport numbers are also believed to have been obtained. Marriott also estimates about 8.6million payment cards were obtained.

The hack hit the reservation system of the Starwood’s portfolio in 2014, but came to light for years later.

The company said it has no evidence to suggest that the perpetrators had the master encryption key to unlock encrypted data. 

Other information that was stored in the database included birth dates, names, addresses and phone numbers.

Marriott thinks the number of guest records involves was is less than previously thought from 500million to 383million. 

It added the number could fall further if there are duplicate records.

Arne Sorenson, Marriott president and chief executive, said: “We want to provide our customers and partners with updates based on our ongoing work to address this incident as we try to understand as much as we possibly can about what happened.

“As we near the end of the cyber forensics and data analytics work, we will continue to work hard to address our customers’ concerns and meet the standard of excellence our customers deserve and expect from Marriott.”

Starwood hotels, which include Trump Turnberry in Ayrshire, London’s Park Lane Sheraton Grand, Westbury Mayfair and Le Meridien Piccadilly, have ceased using their own reservation database since the end of 2018 and have now integrated with the Marriott system.

Both the National Crime Agency NCA and Information Commissioner’s Office ICO said they would be making inquiries when the incident was first reported on November 30.

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